When managing a website, it is common to sometimes be unable to use certain site features, or to have difficulty administering, updating, or improving it—whether because of a bug or a lack of skills. However, there is a solution that can help you quickly resolve the problem: choosing a WordPress support plan offered by an expert.
What is a customized WordPress support plan?
A customized WordPress support plan is a service offered to anyone (professionals and individuals alike) who temporarily needs help managing their website, whether during a stage of creating, modifying/improving the site, or to resolve an operational issue.
Who offers WordPress support plans?
Support plans are offered by WordPress experts specializing in website maintenance and assistance. These professionals are able to provide an answer to your issue by taking into account the nature of your site (e-commerce site, showcase site, etc.) and its overall characteristics.
This service can take different forms:
- improving the site and its features;
- resolving bugs and malfunctions;
- temporary maintenance;
- strengthening security;
- modifying certain features;
- etc.
A support plan therefore provides you with tailor-made assistance which, depending on the situation, will allow you to:
- quickly restore a site to perfect working order ;
- improve the use of your site, its design or its features ;
- carry out the necessary updates and maintenance operations.
What are the benefits of subscribing to a support offer ?
- Get tailored assistance adapted to each issue ;
- Receive a quick and targeted response for each problem ;
- Be able to get assistance at any time, whatever the objective may be (bug fixing, creation/modification/improvement of a website).
What is the difference between support and maintenance ?
WordPress support professionals, such as Maintenance WP, are generally specialized in two areas :
- Support ;
- Maintenance.
These two areas often cover the same type of services: maintenance and support offers will each allow you to get help managing your website, resolving a functionality issue, optimizing the site’s performance or securing its data. The main difference between the two services lies in the duration of the service:
- the support offer, which often provides hourly pricing, is better suited to carrying out a one-off task ;
- the maintenance offer, generally provided in the form of a package, is more suitable for regular needs.
Experts in WordPress website maintenance also often offer WordPress assistance packages. Although the services included in this offering are sometimes similar to those of a support package (such as fixing bugs and errors), it also includes several other services that are not directly related to using your CMS, but fall within a broader form of guidance, particularly from a business perspective.
Maintenance, support, assistance: which plan should you choose?
If you are not sure which plan to choose, here is a summary of the different options:
- WordPress support: temporary help
- Maintenance: regular help and guidance
- Assistance: general advice and comprehensive help
Why choose a WordPress support plan?
Maintenance and updating of a WordPress site
Whatever your website, it is essential to update it regularly so that it provides users with an optimal browsing experience. However, this maintenance requires time and certain skills.
With a WordPress support plan, you no longer have to take care of these operations: the expert you call on will be able to maintain your site (updating WordPress themes/plugins), carry out the necessary checks, and ensure its security.
Bug fixing
There is probably nothing worse than when a bug prevents us from properly using one of our CMS features, or no longer allows us to offer our users an optimal browsing experience. Whatever the problem, your support plan will provide you with an appropriate quick solution. Your site can then be back in perfect working order.
Website creation
Although WordPress greatly simplifies certain operations, creating a website is not something you can improvise without prior knowledge. And it is common that, even if you manage to create your site yourself, you later lack the skills to carry out certain tasks. A support plan can also be the solution in this situation.
Website improvement
A website must be regularly improved in order to adapt to the new expectations of internet users and to the way new plugins work. It is therefore essential to make changes from time to time. Here again, the WordPress support offer can meet this need through various services. The support provided by your WordPress expert will thus enable you to have a high-performing website that meets users’ usability and ergonomics requirements.
Personalized WordPress support: which offer should you choose?
Are you looking for a service that meets your needs quickly, professionally, and effectively?
Maintenance WP offers you à la carte support (hourly pricing) capable of providing a solution to all your issues: website creation, improvement, updates, maintenance, bug and error resolution…
Some examples of services offered by Maintenance WP:
- Child theme creation
- Theme/plugin/WordPress updates
- Page loading speed optimization
- Website/theme translation
- Theme/plugin configuration
- SSL certificate installation (https)
- Hacked website cleanup
- Website transfer and migration
- 503 error fix
- Bug resolution
- Design modification
- Feature addition
- Security strengthening
Our WordPress support offer also has the advantage of being available to WooCommerce users.
Contact our team of experts to learn more about our various services (maintenance, support, assistance, WordPress site creation, etc.) and find several tips in the articles on our blog.
